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And the answer was….......

After thinking about our horrible dining experience at Johnny Rockets that I blogged about previously we decided to sit down and write them to let them know, since it was our first visit, and see how they handled it.
Here is the reply that we received:

From:    .(JavaScript must be enabled to view this email address)  Add to Addresses   Block Sender
To: charter.net Add to Addresses
Subject: JOHNNY ROCKETS Information
Size: 2 KB

July 12, 2008
Our Address
 
Dear ,
Thank you for taking the time to share your concerns from your recent
dining experience at Johnny Rockets.  The restaurant that you referred to
in your comments is under the ownership of a franchisee of our brand.
We take very seriously any report of customer dissatisfaction and
appreciate you contacting us regarding your visit to this restaurant.
Like any business, we welcome an opportunity to see our error and satisfy
our customers.
Please accept our profound apologies.
We do have strict regulations and training programs that help us to ensure
our standards are being followed not only for the preparation of our
products, but for the way they are served to our customers nationwide.
Again, I thank you for taking the time to let us know about your
experience and appreciate the opportunity to make needed corrections. It
is through the thoughtful feedback of our Guests that we continue to
improve.
I hope you will give us another opportunity to serve you soon.
Sincerely,
Brett Babick
Vice President, Operations
The Johnny Rockets Group, Inc.

That’s all?????  Oh please.  Last time I got a bucket of chicken that was less than appetizing from KFC they sent me a $10 coupon.  Does Johnny Rockets think that with just that crappy letter they can entice me to return?  No personal phone call??  (We got one from KFC)  No coupon toward a future visit for us to give them a second chance??  (Remember this was our very FIRST visit)  HAHAHAHA
Not on their LIFE!!!

Comments:

Well PR person has a masters in BSUTA (blowing smoke up the ass).

Posted by .(JavaScript must be enabled to view this email address)  on  07/14  at  11:44 PM

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